How can I deactivate my account on payzy pro?

Although we would like you to stay with us, if you decide to close your account on payzy pro, you can do so by following the steps below:

What should you do first?

To proceed with the deactivation of your account:

1. Use or transfer your balance, either:
   • by making purchases with your card,
   • or by transferring the amount to a bank account of another bank (there is a fee of €0.50 after the first 5 free transfers per month).
2. If the balance is insufficient for transfer, you need to top up your wallet first and then complete the transfer.
3. Make sure that:
   • there are no pending transactions that have not been cleared,
   • there are no open refund requests.

How do you request deactivation?

Once you have ensured that the above conditions are met, you can request deactivation:

• By sending an email to support@payzypro.gr with the relevant request.

An authorized representative of COSMOTE Payments will take care of completing the process.

Note:

Currently, new registration is not supported in the payzy pro application. If you close your account, you will not be able to create a new one.