How do I request a transaction reversal?

To submit a transaction recall request:

1. Go to «Wallet».
2. Select the transaction you are interested in.
3. At the bottom of the screen, select «Explore transaction recall».
4. Select the reason for your request and then «Confirm».

Once you submit your request, we will be notified and will contact the beneficiary organisation, the banking institution or the other bank involved in the transaction to investigate whether the transaction can be recalled.

Note: Submitting a recall request may incur fees.