The société anonyme under the name "COSMOTE PAYMENTS – ELECTRONIC MONEY SERVICES SINGLE MEMBER SOCIETE ANONYME" (hereinafter referred to as "COSMOTE Payments" or "Organiser"), based in Maroussi, Attica (99 Kifissias Avenue), organizes a promotion entitled "Earn 5% payzy cashback by paying via QR code" (hereinafter referred to as the "Promotion"), which rewards users of the "payzy by COSMOTE" application (hereinafter referred to as the "Application") for purchases of products and/or services by scanning Barbed Quick Response Code in the App (hereinafter referred to as "QR Code"), exclusively to partner businesses located in the "payzy pro spots" Section within the App (hereinafter referred to as "Collaborating Businesses"). The purpose of these terms (hereinafter referred to as the "Terms") is to determine the terms of participation in the Promotion.
1. Eligible to participate in the Promotion are permanent residents of Greece, who are legally capable, have reached the age of 18, are registered users of the Application and have a payment account with COSMOTE Payments in their name (hereinafter referred to as "Participants").
2. The duration of the Promotion is determined from 01/08/2023, at 00:00:01 until 15/01/2025, at 23:59:59.
3. Participants, for each transaction they make via QR Code at the Collaborating Companies, within the above duration, will receive five times the value of the transaction made, in Coins, which are equivalent to 5% of the value of the transaction in euros, in accordance with the framework of the Payment Service through the "payzy pro spots" Section and the "Coins" Loyalty Program. the terms of which are described here.
4. The maximum total monthly amount in Coins that the Participant can receive for transactions made through a QR Code is set at fifteen thousand (15,000) Coins, which correspond to the amount of one hundred fifty (150) euros.
5. The Promotion applies exclusively to payments made via QR Code through the App, and not in any other way (e.g. payment using the digital or physical card of the App), regardless of the amount per transaction.
6. The Coins that Participants will receive, through payment with QR Code, will be stored in the "Coins" section of the Application.
7. The Coins will be awarded automatically, upon successful receipt by COSMOTE Payments of the respective payment order and can be redeemed in euros, at any time the Participant wishes in his/her wallet.
8. The Organiser shall not be liable to the Participants and/or any third party for any direct or indirect damages, costs and expenses that may arise from any interruption, malfunction, delay or any other cause related to the implementation of the Promotion.
9. The controller of personal data is the Organiser, i.e. the société anonyme under the name "COSMOTE PAYMENTS – ELECTRONIC MONEY SERVICES SINGLE MEMBER SOCIETE ANONYME".
In order to participate in the Promotion, the following personal data of the Participants are collected and processed:
- Date and time of execution of the payment transaction via QR Code.
- Total payment amount of each payment transaction via QR Code.
- COSMOTE Payments payment account number.
In addition, in order to participate in the Promotion, the following data of the Collaborating Companies are collected and processed:
- Name of the Partner Merchant where the QR Code payment transaction was made.
- COSMOTE Payments payment account number.
The data are collected for the purpose of carrying out the Promotion in accordance with these Terms as well as for servicing the contract concluded between the Participants and COSMOTE Payments, under which the Participants maintain a payment account with COSMOTE Payments for the execution of payment transactions via QR Code, in accordance with the terms of the General Notice regarding the Protection of Personal Data, which you can find here. In accordance with the above terms, the personal data collected is retained for a period of five (5) years from the date of execution of the payment transaction. Upon expiry of this period, the data are deleted, unless another provision of law or regulatory act requires their retention for a longer period of time, which may not exceed ten (10) years (e.g. for tax purposes).
The recipients of the personal data of the Participants in the Promotion are also the following third parties:
• NEXI GREECE PROCESSING SERVICES SINGLE MEMBER SOCIETE ANONYME, which provides payment processing and card issuance services and is based in Greece.
• NETCOMPANY-INTRASOFT S.A., which provides and supports the operation of COSMOTE Payments banking systems and is based in Greece.
• Cognity S.A, which supports the operation of the payzy by COSMOTE application and is based in Greece.
The above third-party companies are processors on behalf of COSMOTE Payments, i.e. they are partners of COSMOTE Payments, who undertake the execution of a specific project following COSMOTE Payments' instructions and applying the strict procedures of the OTE Group regarding the processing of Participants' personal data. COSMOTE Payments remains responsible for the processing of personal data by its partners. The processing of Participants' personal data for the above purposes by COSMOTE Payments' partners takes place, mainly within Greece and the European Union (EU).
10. Apart from the aforementioned companies, COSMOTE Payments does not process or disclose personal data to third parties, except in cases where their disclosure/transmission is required by applicable law.
11. Participants have the following rights regarding the processing of their personal data:
• Right of access: the right to receive information about the personal data processed (e.g. the purposes of the processing, the types of data, the recipients to whom they are disclosed, the period for which they are kept) and to be provided with copies thereof.
• Right to rectification: the right to request the correction of their data (e.g. correction of contact details).
• Right to erasure: the right to request the erasure of their personal data in case they are no longer necessary in relation to the purposes for which they were processed or in case they withdraw their consent.
• Right to restriction of processing: the right to request the restriction of processing for a specific purpose.
• Right to object to the processing of their personal data in cases where they do not wish their personal data to be processed.
12. The Organiser has appointed a Data Privacy Officer (DPO) in accordance with the provisions of applicable law. To contact the Data Protection Officer, Participants may send an e-mail to customerprivacy@cosmotepayments.gr.
To exercise their rights, Participants may:
a. send an e-mail to customerprivacy@cosmotepayments.gr, or
b. fax to 2102511888 or
c. letter to COSMOTE Payments Customer Service, 99 Kifissias Avenue, 15124, Maroussi
with subject "Exercise of personal data rights" indicating their name and the connection number of their mobile or landline phone.
Participants reserve the right to submit a complaint through a dedicated online portal to the Hellenic Data Protection Authority (Athens, 1-3 Kifissias Avenue, PC 115 23 | tel: +30 210 6475600). Detailed instructions for filing a complaint can be found on the Authority's website.
The Organiser will respond free of charge to requests without delay within one (1) month of receipt of the request. In exceptional cases, this deadline may be extended for two (2) months, if required due to the complexity of the request. In any case, the Organiser will inform about this extension and the reason for the delay.
If it is considered that the request is manifestly unfounded or excessive, the Organiser reserves the right to request the payment of a reasonable fee for its satisfaction, taking into account the administrative costs for its execution, or even to refuse to act on the request.
13. The Organiser shall take appropriate organizational and technical measures for data security and protection against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access and any other form of unlawful processing.
14. The Organiser is not responsible for any leakage of the Participants' personal data from their disclosure of any of their data through third party pages or other websites on the internet.
15. The Organiser, during the Promotion, reserves the right to amend and/or revoke it, to change its dates or any other term or to modify the amount of Coins collected per payment and the way they are awarded, informing the Participant in any appropriate way (e.g. via email or push notification or sms).
16. Participation in the Promotion requires and implies explicit and unconditional acceptance of all these Terms. Furthermore, the Organiser is not responsible for any damage resulting in the temporary or permanent interruption of the Promotion.
17. These Terms are governed by Greek law and any dispute regarding their interpretation and/or application shall be resolved exclusively by the courts of Athens, in express derogation of any other local jurisdiction.